Returns and Refunds Policy
We accept returns on all unused products, as well as electronics within their original, unopened packaging, up to 30 days after the order has been placed. If the product has been used, even just once, we cannot accept the return.*
If your item arrived damaged or you suspect that it may be defective, please do not return the item. Contact us immediately and we will be happy to personally assist you.
Unfortunately, we are not able to accept returns for orders shipped outside of the United States. All international purchases are final.
Credit card refunds can be arranged by special request once your return has been received and inspected. Credit Card refunds can be issued only to the card used at the time of purchase.
If for some reason you have received your product, and no longer want to keep it, please make sure to SUBMIT A TICKET with your Order Number before sending out your return so that our team can be prepared to process your return. CUSTOMERS PAYS FOR RETURN SHIPPING!
Submit a Ticket
THE HIGHLIFERS Distribution
1313 Rogers street
Savannah, GA 31415
*If a returned item is deemed used upon inspection, it is immediately destroyed. The used item cannot be replaced, a refund cannot be issued, and we will take action to prevent any future orders from that customer account.